zbajie Privacy Policy

1. What Information We Collect

Two types of information are collected from zbajie platform users — information provided directly and information collected automatically.

Information Provided Directly:

• Full name, email address, and mobile number provided at the time of registration.
• National ID card or passport details for identity verification.
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers.
• Information provided when contacting our support team.
• Account preferences, settings, and communication preferences.

Information Collected Automatically:

• Device type, operating system, and browser information.
• IP address and geographic location (at the country level).
• Browsing history and gaming activity on the platform.
• Session duration, login time, and logout time.
• Information collected through cookies and similar tracking technologies.

2. How We Use Your Information

zbajie uses your information only for the following purposes. Your information is never used for any unauthorized purpose.

• Account Management: To create, verify, and keep your account secure.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Service: To provide 24/7 live chat support and resolve your complaints.
• Platform Improvement: To conduct analysis for further improving your gaming experience.
• Security: To ensure cybersecurity and prevent unauthorized access to accounts.
• Responsible Gaming: To identify problematic gaming behavior and provide support.
• Communications: To send important updates, bonus offers, and promotional information — only with your consent.

3. Information Sharing and Disclosure

zbajie does not sell your personal information. However, information may be shared in the following limited circumstances:

• Service Providers: With our approved partners for payment processing, identity verification, and technical support — only the minimum necessary information.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Security Reasons: With relevant authorities to prevent fraud, money laundering, or other illegal activities.
• Business Transfers: In the event of any change or merger in zbajie's business operations, users will be notified in advance.

Before sharing information with third parties, zbajie always ensures that the relevant party maintains adequate data protection measures.

4. Data Protection and Security

zbajie applies industry-standard security measures to protect your personal information. Our platform uses SSL Encryption technology, which encrypts all data exchanged between you and our servers.

• All financial transactions are completed through 256-bit SSL encryption.
• User passwords are always stored in hashed and salted form — they are never stored in plain text.
• Automated alert systems are in place for suspicious login attempts.
• Our servers undergo regular security audits.
• Only authorized personnel can access necessary user information.

Please keep in mind that no method of transmitting or storing information on the internet is 100% secure. Therefore, use a strong password for your zbajie account and do not share it with anyone.

5. Cookie Policy

The zbajie website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve the platform's performance.

We use the following types of cookies:

• Essential Cookies: Necessary for the basic operation of the platform. This includes maintaining login sessions and ensuring security.
• Functionality Cookies: Used to remember your preferences and provide a personalized experience.
• Analytics Cookies: Collect anonymized data to understand which parts of the platform are being used and how much.

You can disable cookies by going to your browser settings. However, this may limit some functionality of the platform.

6. Data Retention Period

zbajie retains your personal information for as long as necessary and legally required.

• Information for active accounts is retained for the entire duration that the account remains active.
• Even after an account is closed, financial transaction records are kept for a specified period as required by law.
• Information used for marketing communications is deleted as soon as you withdraw your consent.
• Information related to fraud prevention may be retained for an extended period.

When information is no longer needed, zbajie deletes or anonymizes it in a secure manner.

7. Your Rights

zbajie respects your privacy rights. You have the following rights regarding your information:

• Access: You may request to view the personal information held in your account at any time.
• Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
• Deletion Request: In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations apply.
• Objection to Processing: The right to object to the processing of your information for marketing purposes.
• Withdrawal of Consent: The right to withdraw your consent at any time, which will affect future processing.

To exercise these rights, contact us via 24/7 live chat or by email at [email protected].

8. Collection of Minors' Information

The zbajie platform is for users aged 21 and above only. We do not knowingly collect information from anyone under 21 years of age.

Our registration process includes an age verification mechanism. If any minor's information is inadvertently collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please let us know immediately.

9. International Data Transfers

In the course of providing zbajie's services, your information may sometimes be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• The relevant country or organization maintains adequate data protection standards.
• Appropriate protective agreements are in place for international data transfers.
• Data transferred via SSL encryption remains secure.

10. Changes to the Privacy Policy

zbajie may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

If you continue using the zbajie platform after changes are made, you will be considered to have agreed to the terms of the new policy. We therefore recommend that you visit this page regularly.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision to the policy.

11. Third-Party Links and Services

Various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi are available on the zbajie platform. These providers have their own privacy policies that apply to their own platforms.

bKash, Nagad, Rocket, and Upay services are used for payment processing. These payment services have their own privacy policies and we are not responsible for their data protection practices. We therefore recommend that you also read the privacy policy of the relevant service.

12. Responsible Use of Information

zbajie believes that the responsible use of information is part of a healthy gaming environment. We use information about your gaming behavior to:

• Identify potentially problematic gaming behavior and provide necessary support.
• Properly serve users who have set self-exclusion or limits.
• Provide information and resources related to responsible gaming.

For more details, visit our Responsible Gaming page.